Frequently Asked Questions

MATERIALS

We use 14k gold filled chain or sterling silver chain, almost exclusively.

14K Gold-filled is a durable gold product affording the look of solid gold at a fraction of the cost. It is made by bonding a layer of 14K Gold to a base metal, usually brass, through heat and pressure.  It is sturdier than gold plate—which has an ultra-thin coating and can turn colors and eventually chip off—or vermeil, which can rub off through normal wear.  If you can wear gold, you can wear gold-filled without worries of an allergic reaction as all of our jewelry is nickel-free.

We are committed to using high quality chain, stones and materials.  While we try to take photographs that accurately represent our jewelry, please understand that every computer screen is different.  Please also appreciate the beauty of natural stones and that no two stones are alike

 

SHIPPING

The processing time (the time it takes to prepare an order for shipping) may vary based on the order.  Typically, most orders ship via USPS within 2-3 business days of placing your order.  Actual shipping/delivery timeline will depend on the shipping method you choose -

  • First Class Mail : 2-3 business days
  • First Class Package : 2-3 business days
  • Priority Mail : 1-3 business days
  • Priority Mail Express : 1-2 business days

(for domestic orders)

Feel free to contact us if you have any specific questions about shipping.  

 

RETURNS & EXCHANGES

Unfortunately, we do not accept returns or cancellations.  Exchanges are gladly accepted within 7 days of delivery.  Item must be returned to seller within 14 days of delivery.  Buyer is responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

(Keep in mind that due to the nature of custom / personalized orders, they are not eligible for return or exchange. If they arrive damaged or defective, send us a message)

 

INTERNATIONAL ORDERS

 For international orders, please allow 7-21 business days to receive your order.  Buyers are responsible for any customs and import taxes that may apply.  We are not responsible for delays due to customs.  ATTN UK Customers - UK customs and VAT fees are extremely high.  We are not responsible for these fees.  Please visit the link below for more information so you're aware of your tax & duty when importing goods from outside the UK.

http://www.hmrc.gov.uk/customs/tax-and-duty.htm